+- AI Prompt Warehouse (https://aipromptwarehouse.io/prompt-warehouse)
+-- Forum: The AI Prompt Warehouse (https://aipromptwarehouse.io/prompt-warehouse/forumdisplay.php?fid=1)
+--- Forum: Business (https://aipromptwarehouse.io/prompt-warehouse/forumdisplay.php?fid=10)
+--- Thread: Meet Fin3 (/showthread.php?tid=4)
Meet Fin3 - jasongeek - 12-28-2025
The AI models purpose-built for customer service
Meet the fin-cx suite of models
The highest performing AI Agent just got even better.
Fin 3 handles more deep and complex work with new Procedures for training, Simulations for testing, and Insights for improving performance.
Fin works across more channels than any other Agent—now including Slack, Discord, and major upgrades to Fin Voice.
Quote:Procedures—the new way to train Fin to resolve complex queries.
Procedures let Fin handle complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.
Natural language instructions. Write Procedures in natural language, copy and paste existing SOPs, or let AI draft them from a short outline—easy for anyone to create and update.
Deterministic control
Get Fin to follow strict rules when needed with Branching Logic for else/if logic, Code editing for precise control, and Data Connectors to third-party systems.
Agentic behavior
Procedures are written linearly, but real conversations are messy—customers interrupt or change their minds. Fin intelligently reasons what to do at every point. It can respond no matter what the customer says, jump to the right step, or even another Procedure if necessary.
Salesforce Integration
Fin integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.
Bring Fin to your team on Salesforce today!
Zendesk Integration
Fin seamlessly integrates with your existing setup
Fin connects directly to your Zendesk instance and can start resolving queries in under an hour. There’s no disruption to your workflows—just faster, higher-quality support for your customers.
Bring Fin to your team on Zendesk today!